Returns, Exchanges, and Refunds Policy

At Café y Senderos, we want you to receive the item you ordered in good condition. Many of our products are prepared after an order is placed, so please review the product description, size guide, and order details before completing your purchase.

If there’s a problem with your order

Please contact us if your item arrives damaged or defective, has a printing error, or does not match your order confirmation. This includes receiving the wrong item, color, or size.

Email cafeysenderos@gmail.com within 30 days of delivery. Include your order number, a brief description of the problem, and clear photos of the item and its label, if applicable. We’ll review your request and let you know the next steps.

For an eligible issue, we’ll offer an appropriate solution, such as a replacement or a refund to your original payment method.

Returning an item

Please contact us before sending anything back. A physical return is only needed if we ask you to send the item. If we authorize a return, we’ll provide instructions, arrange return shipping at our expense for a covered error or defect, and ask you to send the item within 14 days of receiving those instructions.

The address for authorized returns is:

Café y Senderos – Returns
188 Great Star Ct
St. Augustine, FL 32086
United States

Items sent without prior authorization may not be processed.

Changes of mind and size selection

For items prepared to order, we do not accept returns or exchanges because you changed your mind, prefer another color, or selected a size that matches your order confirmation but does not fit as expected.

If the size you receive is different from the size shown in your order confirmation, please contact us. We’ll treat it as an order error.

Orders that haven’t arrived

If tracking shows a problem or your order has not arrived, email us with your order number. We’ll look into it and let you know the next steps.

Refunds

Once your refund is approved, we’ll issue it to your original payment method within 10 business days. Your bank or card provider may need additional time to post the funds. If more than 15 business days have passed since we approved your refund, please contact us at cafeysenderos@gmail.com.

This policy does not limit any return, cancellation, or warranty rights you may have under applicable law.